Technical Support
At Cyber Sarathi Center, we are committed to providing you with the best possible support for our mobile apps and biometric RD services. If you encounter any issues or need technical assistance, please follow the guidelines below.
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#### **1. **Mobile Apps Support**
**For issues related to our mobile apps, such as installation problems, crashes, or account issues:**
- **Frequently Asked Questions (FAQs):** Check our [FAQs Page](https://www.cybersarathi.com/support/faqs) for common issues and solutions.
- **App Troubleshooting:**
- **Android:** Clear app cache, check for app updates, or reinstall the app.
- **iOS:** Restart the device, check for app updates, or reinstall the app.
- **Contact Support:**
- **Email:** [appsupport@cybersarathi.com](mailto:appsupport@cybersarathi.com)
- **Phone:** [Your Phone Number]
- **Live Chat:** Available on our [Support Page](https://www.cybersarathi.com/support)
**Provide the following information when contacting support:**
- App version and operating system.
- A detailed description of the issue.
- Screenshots or error messages (if applicable).
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#### **2. **Biometric RD Service Drivers Support**
**For technical issues with biometric RD service drivers, such as installation errors or connectivity problems:**
- **Driver Installation Guide:** Refer to the [Installation Guide](https://www.cybersarathi.com/support/drivers-guide) for step-by-step instructions.
- **Troubleshooting Tips:**
- **Windows:** Ensure Windows updates are installed, check device manager for errors, or reinstall the driver.
- **macOS:** Verify system compatibility, check security and privacy settings, or reinstall the driver.
- **Linux:** Check compatibility with your distribution, ensure dependencies are met, or reinstall the driver.
- **Contact Support:**
- **Email:** [driversupport@cybersarathi.com](mailto:driversupport@cybersarathi.com)
- **Phone:** [Your Phone Number]
- **Live Chat:** Available on our [Support Page](https://www.cybersarathi.com/support)
**Provide the following information when contacting support:**
- Driver version and operating system.
- A detailed description of the issue.
- Any error messages or logs.
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**Support Hours:**
- **Monday - Friday:** [Opening Hours]
- **Saturday:** [Opening Hours]
- **Sunday:** Closed
**For urgent issues outside of support hours, please use our [Emergency Support Form](https://www.cybersarathi.com/support/emergency-form).**
Thank you for choosing Cyber Sarathi Center. We are here to assist you with any technical support needs you may have!
